Information Security Policy
Ho Chi Minh City, June 1, 2026
Store-dji.vn is committed to protecting customers' privacy and personal information. This privacy policy explains how we collect, use, store, and protect your personal information when you access and conduct transactions on the website.
I. PURPOSE AND SCOPE OF INFORMATION COLLECTION
Store-dji.vn collects customers' personal information to facilitate transactions, provide products and services, and improve the quality of customer care.
The information that may be collected includes:
Full name;
Telephone number;
Email address;
Delivery address and billing address (if applicable);
Company name and tax identification number (for corporate customers);
Transaction and payment information (we do not store customers' card details, bank account information, or security codes);
Communications, support requests, or feedback from customers;
Technical information such as IP address, browser type, access device, cookies, and website access logs.
Customers undertake to provide accurate information and are responsible for the legality of the information provided.
II. PURPOSES OF USING INFORMATION
Customer information is used to:
Receive and process orders;
Confirm orders, deliver goods, and provide services;
Issue invoices and documents as required;
Receive and process warranty, return, exchange, or complaint requests;
Provide customer care and support;
Send notifications about orders, promotions, or product information (where the customer has agreed to receive them);
Improve service quality and analyze and enhance the user experience;
Fulfill obligations at the request of competent state authorities in accordance with law.
Prevent destructive activities or user-account impersonation.
Resolve issues and disputes arising from the use of the website.
The website does not use customers' personal information for unlawful purposes.
III. SCOPE OF INFORMATION USE
Customers' personal information is used only within the company and by entities directly involved in completing transactions, including:
Sales department;
Customer service department;
Accounting department;
Delivery department;
Shipping service providers;
Payment service providers;
Information technology infrastructure providers, where necessary.
Competent state authorities, upon a written request made in accordance with Vietnamese law.
The website does not sell, rent, or share customers' personal information with third parties for commercial purposes without the customer's consent, except where otherwise provided by law.
IV. INFORMATION RETENTION PERIOD
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected or for the period required by law.
When the data is no longer necessary, or upon a valid request from the customer, it will be deleted, destroyed, or anonymized in accordance with applicable regulations, unless continued retention is required by law.
In all other cases, personal information will be securely protected on Store-dji.vn's servers.
V. SECURITY OF CUSTOMER INFORMATION
The website applies appropriate technical and organizational measures to protect personal information against unauthorized access, use, disclosure, alteration, or destruction.
Security measures include:
Data-access authorization;
Encryption of data in transit where necessary;
Regular data backups;
System access controls;
Staff training on information security.
Although multiple security measures are applied, no system can guarantee absolute protection against every risk on the Internet. Customers should therefore also take active steps to protect their account information.
VI. CUSTOMER RIGHTS
Customers have the right to:
Be informed about the collection and use of their personal information;
Access, review, and request correction of their personal information;
Request updates, additions, or deletion of data as permitted by law;
Withdraw consent to data processing in cases permitted by law;
Submit a complaint if personal information is used for an improper purpose or in violation of regulations.
VII. COOKIES AND TRACKING TECHNOLOGIES
The website may use cookies to:
Remember user preferences;
Analyze website traffic;
Improve website performance and user experience;
Support login and security functions.
Users may change their browser settings to refuse cookies; however, some website features may not function fully.
VIII. COMMITMENT TO PROTECTING CUSTOMERS' PERSONAL INFORMATION
Customers' personal information on Store-dji.vn is kept strictly confidential in accordance with this personal information protection policy.
The collection and use of each customer's information is carried out only with that customer's consent, except where otherwise provided by law.
We use appropriate technological security measures (including SSL and data encryption) and management controls to protect personal data against unauthorized access, alteration, or destruction.
IX. RECEIVING AND HANDLING REQUESTS
Customers may contact us to request that data be updated, corrected, or deleted, or to raise information-security concerns, using the details below:
Website operator: SUMO SOLUTIONS VIETNAM COMPANY LIMITED
Address: 40-42 Hung Gia 2, Phu My Hung, Tan Hung Ward, Ho Chi Minh City
Telephone: 0789.133.911
Email: cskh@sumosolutions.vn
The website will receive and respond to requests within a reasonable period in accordance with law.
X. POLICY CHANGES
The website reserves the right to update or amend this Privacy Policy to reflect changes in law and business operations.
The latest version will be posted on the website and will take effect upon publication. Continued use of the website after an update means that the customer has read and agreed to the amended terms.
