Shipping & Delivery Policy

I. DELIVERY COVERAGE

Store-dji.vn provides nationwide door-to-door delivery to customers (across all provinces/cities, districts, communes, and wards within Vietnam) through its direct delivery team or reputable, legally licensed postal/logistics partners.

II. ESTIMATED DELIVERY TIMES

Delivery time is calculated from the successful confirmation of the order by telephone, email, or SMS. Estimated delivery times are as follows:

Inner-city areas of [Hanoi / Ho Chi Minh City / the relevant province or city]: 1-2 working days.

Suburban areas and other provinces/cities: 3-5 working days.

Remote, isolated, or island areas: 5-7 working days.

Note:

Delivery times exclude Sundays, public holidays, and Lunar New Year holidays prescribed by law.

In force majeure events such as natural disasters, epidemics, severe weather, traffic incidents, or peak holiday periods, delivery may take longer than estimated. The Company will proactively notify the customer and agree on a suitable revised delivery time.

III. SHIPPING COSTS (DELIVERY FEES)

1. Transparent fees:

Shipping fees are calculated based on the product's weight and packed dimensions and the customer's delivery address.

2. Display of delivery fees:

The system will automatically calculate and clearly display the total shipping cost at the Order Confirmation step before the customer makes payment or places the order.

3. Promotional programs:

Orders meeting the prescribed minimum value or included in a promotion will qualify for free shipping; details will be clearly stated in the order information or on the promotion page.

4. Separate quotation:

For bulky orders, specialized equipment requiring a site survey or installation, or deliveries subject to special requirements, shipping costs will be detailed in a separate quotation sent to the customer.

IV. DELIVERY, RECEIPT, AND JOINT INSPECTION PROCESS

1. Joint-inspection rule: To maximize consumer protection, store-dji.vn allows customers to inspect the parcel's external condition (packaging condition, quantity, and model) together with the delivery staff upon receipt, before paying cash on delivery (COD) or signing for receipt.

2. Detailed inspection procedure: Detailed rules on the inspection scope, inspection limits, and incident-handling procedure upon receipt are publicly available on the Goods Inspection Policy page of our website.

V. ALLOCATION OF LOGISTICS RESPONSIBILITIES AND GOODS DOCUMENTATION

1. Obligation to provide documentation during transport:

Sumo Solutions Vietnam Company Limited is responsible for providing all lawful documents accompanying the parcel throughout circulation and transport (including an electronic VAT invoice, warehouse release/warranty note, and delivery note) to demonstrate the product's lawful origin.

The logistics service provider (carrier) is responsible for keeping all documents attached to the parcel intact and handing them over in full to the recipient upon delivery.

2. Allocation of risk and compensation responsibilities:

Under the logistics service contract, the carrier is directly responsible for loss, damage, or scratches arising while the goods are transported from the seller's warehouse to the customer's delivery address.

Sumo Solutions Vietnam Company Limited will act as the point of contact, work with the carrier on compensation, or promptly send a replacement order to the customer first, thereby protecting the buyer's interests to the greatest extent possible.

Risk in the goods officially passes to the customer when the customer (or an authorized recipient) signs to confirm full receipt from the delivery staff.

VI. PROCEDURE FOR DELAYED DELIVERY

1. Timely notification responsibility:

If an incident involving the carrier, a natural disaster, an epidemic, or another objective circumstance delays delivery beyond the estimate, store-dji.vn will promptly contact the customer by telephone, email, or message to explain the delay and provide a new estimated delivery time.

2. Customer's right to terminate the transaction:

Upon receiving notice of delayed delivery, the customer may accept an extension of the delivery time or request cancellation of the order/termination of the transaction without incurring any penalty.

3. Refund commitment:

For prepaid orders canceled because of a delivery delay described above, store-dji.vn will coordinate with the carrier to verify the return status of the goods and refund 100% of the amount paid by the customer.

4. Refund period:

Within 3-5 working days after successful confirmation of the order cancellation in the system.

VII. SHIPPING SUPPORT CONTACT INFORMATION

For questions or requests to check order progress, please contact:

Company: Sumo Solutions Vietnam Company Limited

Hotline: 0789 133 911

Email: sale01@sumosolutions.vn

Address: 40-42 Hung Gia 2, Phu My Hung, Tan Hung Ward, Ho Chi Minh City.