Goods Inspection Policy
Ho Chi Minh City, June 1, 2026
I. JOINT INSPECTION UPON DELIVERY
1. Customer rights: To maximize buyer protection and transaction transparency, store-dji.vn applies a Joint Inspection Policy (inspection together with delivery staff) to all orders shipped nationwide.
2. Inspection time: Goods are inspected when the delivery staff hands the parcel to the customer (before cash payment for COD orders, or before signing the delivery record for prepaid orders).
II. SCOPE AND LIMITS OF GOODS INSPECTION
1. Items that may be inspected:
Inspect the external packaging condition: whether the carton, protective shrink wrap, and sealing tape remain intact.
Check the number of parcels and products inside the package against the warehouse release note/delivery note.
Check that the product code, model, and box color match the order placed on store-dji.vn.
2. Actions not permitted at the time of delivery:
Do not remove the plastic seal or manufacturer's (DJI) security seal from the product box.
Do not install propellers, connect a charger, start up, power on, or test the device at the delivery location in front of the delivery staff.
Do not activate the device account or connect the device to its control application.
III. PROCEDURE WHEN AN ISSUE IS FOUND DURING INSPECTION
1. If the product does not meet requirements:
If the customer discovers any of the following issues during inspection:
The packaging is torn, severely dented, wet, or shows signs of having been opened.
The product seal is torn or the manufacturer's protective seal is peeling off.
The wrong model or color was delivered, or products, accessories, or promotional gifts included in the order are missing.
👉 Handling procedure:
The customer may refuse the parcel immediately at the delivery location.
The customer must clearly state the reason for refusal on the delivery record/joint-inspection form provided by the delivery staff.
The customer should photograph or record the parcel's condition and immediately notify store-dji.vn Customer Service via hotline 0789 133 911.
store-dji.vn will work with the carrier and send the customer a replacement order as soon as possible.
2. If the parcel meets requirements:
The customer pays the delivery staff (if COD was selected) and signs the goods delivery record.
By signing for receipt, the customer confirms that the parcel was delivered in full and is externally intact. Technical defects discovered after opening the box will be handled under DJI's Warranty and Return Policy.
IV. CHANNELS FOR GOODS-INSPECTION FEEDBACK
For questions or requests to check order progress, please contact:
Company: Sumo Solutions Vietnam Company Limited
Hotline: 0789 133 911
Email: sale01@sumosolutions.vn
Address: 40-42 Hung Gia 2, Phu My Hung, Tan Hung Ward, Ho Chi Minh City.
